Codeware Company, Ltd. is an authorized service center for equipment brands Argox, Birch, CipherLab, Honeywell, Opticon. We are contractually bound with manufacturers, we meet the conditions on the quality of service and other requirements of the manufacturer. Every year advocating the status of authorized service centers for individual brands. Quality and efficiency of the service department is monitored internal SAP system, there is regular evaluation, according to many criteria, for example, are guarded and differences according to ISO 9001. Quality service and client satisfaction questionnaire is checked by regular system.
Warranty and post warranty repair technicians perform in the ESD environment, are solved by type - standard and premium. In the case of the premium contract warranty, these dealt primarily to ensure compliance with contract terms and quality repairs. For routine repairs, the average time resolution of complaints less than 5 days. All repairs and servicing are carried out by trained team of technicians to our service department using the latest technological procedures, using the ESD service tools and equipment and only genuine spare parts.
Company Codeware through service also monitors the SAP system failure of the device, after meeting stringent criteria for awarding the quality of the product brand AveScan. Award-winning products and award criteria, visit the brand www.AveScan.cz. For goods under the brand AveScan claimed is guaranteed replacement facility for another turnover.
Codeware Company, Ltd. provides professional service to all facilities that offer. Our technicians regularly participate in technical training on equipment such as products sold brands Honeywell (Metrologic) and Opticon.
Technical support for equipment purchased from us we provide on weekdays from 9 to 18 hours via email (servis@codeware.cz), or on phone No. 222 562 444, always after reporting the serial number of purchased goods.
The equipment purchased with us, who are after the warranty period, we offer 40% discount on replacement parts.
