Shipping and payment

We use primarily the PPL or GLS forwarder for the shipments throughout the Czech Republic..

For the shipments to other countries, please, contact us.

Personal pickup or pickup of the parcel by your own forwarder is available during our working hours, see contacts.

You can pay in cash or by payment card during personal pickup of the goods. Goods can be also sent by cash on delivery. We offer cashless payment of invoice to the returning customers. Otherwise you can pay online by payment card in our eshop (through the ComGate Payments, a.s. payment portal).

Acceted payment cards:

• Service and technical support
• Check the status of the repair
• Check the warranty status
• Warranty conditions
• After Warranty Service

Frequently Asked Questions

Here you can find the answers on frequently asked questions that will make shopping in our e-shop more easy.

• Do I have to be a registered customer if I want to place an order?

  No, You don't need to be registered for making an order. However, registered customers have the benefits of tracking their orders and setting up and personializing the eshop. If you have special terms and price quotation rates, you will see that as a registered and logged-in user only.

• I am registered customer but I can't log-in.

  If You forgot Your password You can use "Lost password" function. If it is the case, that You are able to log-in but immediately logged-of by our eshop, delete the cookies for the domain codeware.cz in Your internet browser. In all other cases please contact us.

• Can be more people registered under one account?

  No, there cannot be more people registered under one customer account. Nevertheless, the customer accounts are grouped by companies in our system - i.e. all the members of the same company group are able to access their common orders and they share the accounting and delivery information. One or more customers in one group can play the role of the company profile administrator. The administrator can manage the customer accounts of his group, he can delete them and he gives an authorization to new registered users. That way prevents the unauthorized customers to access the company documents, special prices of the contractual customers, etc.

• I need to make a correction in the invoice, which has been already issued

  Please contact our sales department if You need to make any change in Your documents, like e.g. correction of the address etc.

• Where can I find commercial invoices and other documents?

  All the documents related to any of Your order are placed in the section Orders after log-in to Your customer account.

• Can I track the current status of my order?

  You can check status of Your order anytime in the Customer zone, after You log-in. A current status of Your order is also sent at Your email anytime, when it changes..

• How can I find out, that my order has been completed and shipped?

  You can find the information in the Customer zone and in the e-mail, which we've sent You. If there is READY FOR PICK-UP - the order is ready and waiting for Your personal pick-up. If there is COMPLETED - the good has been already shipped to You..

• How long will my order last in CODEWARE for personal pick-up?

  The goods must be picked-up within 5 working days after Your receipt of confirmation message by e-mail or SMS.

• How can I modify my order?

  You cannot make any change in the order after You confirmed it and sent it out. Nevertheless our sales department is able to modify such order. Please contact our sales department as soon as possible.

• Can I place an order by phone call?

  Yes, You can. In such case we can also help You to find the best choice if You aren't sure in Your selection . Do not hesitate to contact our sales department.

• Can I visit Your company and buy the goods there without pre-ordering in the internet shop?

  Yes, of course, You can visit our office located here for shopping. Our sales people will help You with the goods selection.

• Can I pay in currency different from Czech crown?

  In the internet shop You can pay in CZK and EUR. Nevertheless in our physical office shop we accept CZK only for the cash payments.

• I am not sure about my selection of the supplies like labels, cables etc. Will somebody help me?

  In the case of hesitations about the correct supplies or cables related to a product in our internet shop, please contact our sales department. It will be pleasure for us to help You. 

• Who can I contact for technical questions?

  If You have more specific technical questions You can contact our technical support department. Depending on complexity of Your demand can be such a service paid according to our current price list.

• Can you lend me a goods for try before I buy that?

  We can lend a product for try if it is on stock and upon payment of deposit. Do not hesitate to contact us for more information.

• What should I do if I didn't find what I was searching for?

  If You have special requirements uncovered by our offer, do not hesitate to contact our sales department. We will make our best to find for You a most suitable solution. We can supply possibly anything from the Automation Identification and Data Collection field. If a particular product isn't listed in our internet shop, we'll still try to arrange delivery for You, or we will offer You an alternative.

• Can you show me the purchased product and set it up for my needs? How much will I pay for such service?

  Yes, we can show You the shopped product and give You an explanation how to use that The cost of such service is listed in our services price list. You can also buy the "Technical support" service at the time of Your shopping in our internet shop and place it to Your order with the purchased product. The aftersale technical support includes consultation by telephone and e-mail, works using the remote connection to Your system, and training or consultation in our office.

• May I buy a special warranty like a warranty extension or a comprehensive warranty later than at the time of shopping a goods?

  All the conditions for extended or comprehensive warranties are written in a description of each such particular service HERE.

• Can you make the print works expressly?

  We are able to complete an order also instantly. For cost of express works please contact us.

• What should I do in a case of a delivery is incomplete or the delivered goods differ from my order?

  We are sorry if happens something like that. Please contact us as soon as possible and we'll make our best to correct the situation.

• What should I do in a case of damaged goods?

  If You received a damaged parcel or a parcel with damaged goods inside, please make a photos and contact us as soon as possible.

• How should I process a warranty claim?

  First please read the warranty conditions if the detected failure is covered by warranty. Then You can follow into the customer zone (after log-in) and use that form for verification if the product is eligible for warranty claim.

• What's the status of my warranty repair claim?

  You can check the status of Your warranty repair claim in the customer zone after logi-in to Your profile. Contact us if You have any other questions.

• Didn't You here find an answer for Your question?

  If You need a help with the selection of a right product, if You have any special request, or simply if You didn't find an answer for Your question, do not hesitate to use our contact form in the section "Everything about shopping" - "Ask us", or contact us directly.

• Terms and Conditions of Sale
• Warranty conditions
• After Warranty Service
• CODEWARE data protection policy (GDPR)
• Sale Abroad