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Everything about shopping:

Shipping and payment

We use primarily the GLS forwarder for the shipments throughout the Czech Republic..

For the shipments to other countries we use also the services of the Czech Post. More information about delivery time or about delivery cost is listed at the link

You can also instantly find out the shipment cost using of our

Personal pickup or pickup of the parcel by your own forwarder is available during our working hours, see contacts.

Delivery of the goods throughout the Czech Republic is free of charge for the orders above 200 € exclude VAT!

You can pay in cash or by payment card during personal pickup of the goods. Goods can be also sent by cash on delivery. We offer cashless payment of invoice to the returning customers. Otherwise you can pay online by payment card in our eshop (through the GP WebPay payment portal).

Acceted payment cards:

The warehouse status updates itself every 20 minutes. After sending the order please wait for confirmation by e-mail. Goods which are available on stock and ordered up to 12:30 h during the weekday are shipped out the same day. In the urgent case we can arrange a transportation by courier (for Prague only).

Frequently Asked Questions

Here you can find the answers on frequently asked questions that will make shopping in our e-shop more easy.

  • No, You don't need to be registered for making an order. However, registered customers have the benefits of tracking their orders and setting up and personializing the eshop. If you have special terms and price quotation rates, you will see that as a registered and logged-in user only.
  • If You forgot Your password You can use "Lost password" function. If it is the case, that You are able to log-in but immediately logged-of by our eshop, delete the cookies for the domain in Your internet browser. In all other cases please contact us.
  • No, there cannot be more people registered under one customer account. Nevertheless, the customer accounts are grouped by companies in our system - i.e. all the members of the same company group are able to access their common orders and they share the accounting and delivery information. One or more customers in one group can play the role of the company profile administrator. The administrator can manage the customer accounts of his group, he can delete them and he gives an authorization to new registered users. That way prevents the unauthorized customers to access the company documents, special prices of the contractual customers, etc.
  • You can check status of Your order anytime in the Customer zone, after You log-in. A current status of Your order is also sent at Your email anytime, when it changes..
  • You cannot make any change in the order after You confirmed it and sent it out. Nevertheless our sales department is able to modify such order. Please contact our sales department as soon as possible.
  • If You have special requirements uncovered by our offer, do not hesitate to contact our sales department. We will make our best to find for You a most suitable solution. We can supply possibly anything from the Automation Identification and Data Collection field. If a particular product isn't listed in our internet shop, we'll still try to arrange delivery for You, or we will offer You an alternative.
In the customer area, you can find links to all eshop features and for logged-in users, as well as a list of their orders and documents.